A responsive React-based Retailer Portal unifying billing, feedback ticketing, dashboards, analytics, and business hierarchies.
RoleFrontend Developer
DurationOct 2022 - May 2023
Client / PartnerPIPLI TECHNOLOGIES PRIVATE LIMITED
IndustryRetail / Retail Operations / POS
Retail businesses were managing stores, billing, customer feedback, promotions, analytics, and POS operations through disconnected tools and manual workflows. This caused inefficiencies in operations, weak visibility into store performance, delayed customer issue resolution, and poor scalability across multiple locations. They needed a centralized platform to manage all retail operations from one system.
Build a centralized operating portal to:
- Manage stores, POS systems, and staff hierarchies.
- Generate and manage e-bills/invoices.
- Run promotions, loyalty programs, and campaigns.
- Collect and analyze customer feedback.
- Track business KPIs through dashboards.
- Support secure multi-user access with role controls.
Developed a responsive React-based Retailer Portal that acts as the central operating hub for retail businesses. The platform unified billing, feedback, analytics, promotions, business hierarchy management, POS administration, and reporting into a single system. It integrated multiple backend microservices while providing a clean and efficient frontend experience.
- Multi-dashboard system for business, store, support, and payments.
- E-bill listing, tracking, invoice management, template customization.
- Customer feedback surveys and ticket management workflows.
- Store / Business / POS hierarchy management.
- Staff onboarding and role management.
- Promotions, coupons, loyalty and referral programs.
- Advanced analytics using charts and reports.
- Multi-currency and multi-language bill support.
- Secure login and role-based access controls.
- Developed the complete responsive React frontend from scratch.
- Built dashboards with charts and KPI visualizations.
- Integrated 6+ backend microservices into a unified UI.
- Implemented Redux Toolkit state management with persistence.
- Designed bill customization studio with branding/logo upload support.
- Developed feedback, survey, ticketing, and analytics modules.
- Built promotions and coupon management interfaces.
- Implemented routing, protected pages, and authentication flows.
- Optimized frontend performance and scalability.
- Collaborated with backend and product teams on APIs and workflows.
- Coordinating multiple backend services with different APIs.
- Managing complex role-based business hierarchies.
- Rendering heavy dashboards efficiently.
- Maintaining scalable state across many modules.
- Supporting bill customization with multiple formats/languages.
- Ensuring responsive UX across large enterprise workflows.
- Built centralized API integration layers.
- Used Redux Toolkit slice-based architecture.
- Applied lazy loading and reusable component patterns.
- Used Chart.js + optimized rendering flows.
- Used schema/form validation for reliable inputs.
- Implemented protected routes and persistent auth sessions.
- Unified 6+ operational systems into one portal.
- Reduced manual operational dependency through automation.
- Improved retailer visibility through live dashboards.
- Faster billing, feedback handling, and campaign execution.
- Scalable architecture supporting multiple stores and users.
- Centralized entire retail operations in one platform.
- Improved customer satisfaction through feedback workflows.
- Faster business decision-making using analytics dashboards.
- Increased marketing effectiveness via promotions/coupons.
- Enabled easier expansion across stores and POS locations.
Single Page Application built with React acting as a frontend hub connected to distributed microservices. Uses Redux for state management, React Router for modular navigation, secure token-based auth, and AWS storage integrations. Designed for modular scaling across business functions.
- Modular feature-based frontend architecture.
- Slice-based Redux state management.
- Reusable UI component library.
- Independent backend service integrations.
- Cloud asset storage using AWS S3.
- Dockerized deployment support.
- Easily extendable for new retail modules or stores.